NACHP Privacy Policy

The information you provide the NACHP via this website will be held under the GDPR (General Data Protection Regulation) which was approved by the EU Parliament on 14 April 2016, and whose enforcement date is 25 May 2018. The GDPR replaces the DPA (Data Protection Act 1998). We have taken every step to ensure we can protect your privacy and to make sure any personal information you share with us is stored securely and handled correctly.

We aim to be as clear as possible about how and why we use information you give us. If your questions are not fully answered by the information below, please contact our Data Controller in writing to our office address: NACHP, 15 Meadowlands, Burwell, Cambridge CB25 0HG .

How we gather information about you
We collect personal information each time you are in contact with us. For example when you become a Member of any grade, make a donation, request a resource, give your details or phone the NACHP or send us an email. (Consent would be needed from a person holding ‘parental responsibility’ where a child is younger than 16 years old and leaves data on our website.)

The NACHP does not hold your credit card information. When any debit/credit card details for donations, Membership Accreditation payments or any other purchases are made via our websites, this information is handled by Secure Server Software (SSL) and is used to encrypt all credit card information sent from this website. Our payment gateway provider is PayPal. You do not need to hold a PayPal account in order for your payments to be made via their service.

Why we collect information about you
We collect information about you for the following reasons:

  • To provide you with relevant information about our work including mailings, events and resources.
  • To ask for financial support via appeals and non-financial support, such as volunteering.
  • To process donations you give us and to ensure they are recorded correctly.
  • To respond to various requests made by our Members, supporters and donors. For example: sending legacy leaflets; contact details of useful organisations or practices featuring in any of our articles, etc.
  • To enhance or improve your preferences of topics on our website through means of visitor surveys from time to time.
  • Keeping us up-to-date with your details and contact preferences.

Please let us know as soon as any of your contact details change so that we can keep our records up-to-date. You can change the way we contact you or the reasons we get in touch with you at any time by contacting us by mail, phone or email, details of which may be found on the Contact Us page.

You can unsubscribe from any emails at any time by using the ‘unsubscribe’ or ‘change preferences’ links on the email you receive.

Who sees your information?
The information we collect will be used exclusively within The NACHP. We do not pass any of your personal information to any other organisations and/or individuals without your express consent, with the following exceptions:

  • Name and address details may be used by fulfilment houses to mail you any printed materials, such as Member newsletters, legacy leaflets, etc.
  • Appeals and resources you have requested.

Where such details are shared, we have confidentiality agreements in place that restrict the use of your information to the purpose for which it is specifically provided and ensure it is stored securely and kept no longer than necessary. We are assured that all agents we share details with are also compliant with GDPR.

Our use of your information
The information that you provide to the NACHP will be used to provide you with information about our work including our charity-related mailings, events, resources, fundraising and other services and activities described on our website. By providing information you are agreeing to receive mailings that communicate the work of the NACHP.

Often, emails you receive from us will be sent directly from the NACHP office. At times, the NACHP uses an auto-responder service, AWeber,  to send emails to Members, donors, supporters and volunteers. By providing us with your details you are giving the NACHP your express permission to transfer your data to AWeber when such services are engaged. If you do not give this permission then The NACHP will not be able to send emails to you.

How long do we keep your information?
The length of time we keep the information you have given us depends on the context in which you provided it and under the instructions laid down by GDPR.

We will only keep information that is necessary for us to provide mailings of newsletters, updates, other resources and for general statistical purposes.

We will keep records of any financial transactions you enter into with us for a minimum of six years. This will enable us to meet with accounting requirements and respond to any questions from you that arise during that period.

Viewing the information we hold about you
You may request details of all the information the NACHP holds about you by submitting a written request to our Data Controller. Please write to:

The Data Controller
15 Meadowlands
CB25 0HG

We make use of cookies to enable us to analyse how visitors to our websites are using them and what pages they are visiting. This enables us to customise and personalise the content on our website. Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping cart or to remember the user’s preferences or registration details for a future visit.

We use websites such as YouTube to embed videos on our websites and you may be sent cookies from them via our site. Please look at the cookie and privacy policies on these 3rd party sites if you want more information about this.

We also use 3rd party suppliers such as Facebook and Google analytics and these suppliers may also make use of cookies.

As some of these 3rd party services may be based outside of the UK and the EU they may not fall under the jurisdiction of UK courts.

What is a cookie?
A cookie is a piece of information in the form of a very small text file that is placed on an internet user’s hard drive. It is generated by a web page server, which is basically the computer that operates a website.

The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site. A cookie can be thought of as an internet user’s identification card, which tells a website when the user has returned.

This privacy policy was last updated by the NACHP in November 2018 but will be subject to regular review.